Refund Policy

At Insight Decks (https://insightdecks.com/), we strive to provide high-quality products and services. If you are unsatisfied with your purchase, we offer a refund policy to ensure customer satisfaction under the below conditions.

Eligibility for Refunds and Cancellations

• Physical Products: You have the right to cancel your purchase up to 14 days after receiving the delivery. This applies to both inventory and pre-orders. Cancellation must be requested by contacting our support team at insightdecks@gmail.com, whereafter you will receive instructions on how to return the goods. Items must be unused, in their original packaging, and in resellable condition.
• Digital Products: Due to the nature of digital products, we generally do not offer refunds. However, if you experience technical issues or have concerns, please contact us for assistance.
• Bundles (Physical + Digital): Refunds for bundles will be assessed on a case-by-case basis. If a refund is granted, access to digital products will be revoked.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at insightdecks@gmail.com with your order details within 14 days of receipt.
2. If returning a physical product, we will provide you with return instructions.
3. Ship the item back to us at your own expense, unless the return is due to our error or a defective product.
4. You bear the risk of the item from the delivery and are responsible for proper packaging when returning it.
5. Once we receive and inspect the returned item, we will process your refund.

Handling of Returned Goods

After receiving, you must handle the goods in a way that allows you to determine their nature, characteristics, and functionality. You are liable for any deterioration in value due to handling beyond what is necessary for this purpose. If the product is tested beyond what has been described, we may consider it as 'used,' which means you may only receive a partial refund or no refund, depending on the commercial value of the item. Used goods are considered to have no resale value.

For clean return items/exchange items, the return cost is covered by the purchaser. However, we will cover the cost of shipping the exchanged item back to you.

Processing Time

• Refunds will be issued to the original payment method within 5-10 business days after approval.
• You will receive an email confirmation once your refund has been processed.

Changes to This Policy

Insight Decks reserves the right to modify this refund policy at any time. Any changes will be posted on our website with an updated effective date.

Contact Us

For any refund-related inquiries, please reach out to our support team: insightdecks@gmail.com

Thank you for shopping with Insight Decks!